Terms and Conditions

Using this website implies accepting the following Terms and Conditions, thus we recommend reading the text below carefully. NRGO New Age Digital S.R.L. reserves the right to change these provisions without prior notice. The most recent version will be found by visiting the “Terms and Conditions” page.

Policy against abuse

In order to maintain services at an optimal operating level for all customers, NRGO New Age Digital S.R.L. adopts a strict policy against all types of abuse or potentially problematic behavior. We want to make these conditions known to discourage abnormal behavior from the start.

In this sense NRGO New Age Digital S.R.L. does not allow the use of its services for illegal, threatening, defamatory or dishonest purposes. Materials containing false statements, claims or representations likely to deceive or mislead are also not allowed.
Sending unsolicited messages (SPAM), of any kind, is strictly prohibited. We want a cleaner Internet, which is why we do not accept such practices.

Other types of unacceptable abuse are vulnerability tests, attempts to interrupt or make other services unusable, actions aimed at obtaining information or privileges without rights, abusive/excessive use of IT system resources (processor, memory, number of files, flood, DDoS, etc.).

NRGO New Age Digital S.R.L. reserves the right to block access to its services and resources from certain IP addresses if suspicious or potentially harmful activities are detected. Also, depending on the nature and gravity of the facts, NRGO New Age Digital S.R.L. can temporarily or permanently suspend the services provided.

Uptime guarantee

Service availability is measured for one calendar month, excluding maintenance periods.
Maintenance periods will be scheduled as much as possible during the night and will be announced in advance.
Under normal operating conditions, guaranteed service availability is 99.5%.
In exceptional situations of force majeure, such as wars, social or political instability, natural calamities, actions of the authorities, prolonged interruptions of electricity supply, unavailability of communications due to completely external causes, which cannot be controlled, NRGO New Age Digital S.R.L. cannot guarantee good operation of its services.
At the customer’s request, in case of an uptime lower than the guaranteed one (99.5%), NRGO New Age Digital S.R.L. undertakes to credit the client’s account, a percentage of the monthly subscription value.

Disputes

Any dispute arising in connection with the use of the services will be resolved amicably. In case of non-resolution of disputes amicably, the parties may address the competent court at the domicile of NRGO New Age Digital S.R.L. (Oradea, Bihor County – Romania).

For further questions, please contact us.